Frequently Asked Questions

Ova Cart is an e-commerce platform dedicated to providing high-quality, health-focused, and sustainable products. Our mission is to make natural wellness accessible to everyone by connecting consumers with local producers who follow ethical and environmentally friendly practices. We believe in a healthier community and a greener planet.

We offer a secure and convenient checkout experience. We currently accept major credit/debit cards, as well as popular e-wallets like eSewa, Khalti, and IME Pay. For certain locations, we also offer a Cash on Delivery (COD) option. You can see all available payment options at the checkout stage of your order.

Your satisfaction is our priority. If you are not completely happy with your purchase, you may return the item within 7 days of delivery for a full refund or exchange. The item must be in its original, unopened packaging. For more details on the process, please visit our dedicated Return Policy page.

We are proud to support local communities and businesses. We partner directly with small-scale farmers and artisans across Nepal to ensure our products are fresh, authentic, and sourced sustainably. This close relationship allows us to guarantee the quality and traceability of every item we sell.

After your order is confirmed, you will receive an email with your unique tracking number and a link to our logistics partner's website. You can use this link to check the real-time status of your delivery. If you have any issues, please don't hesitate to contact our support team.

At this time, we only offer shipping services within Nepal. We are actively working on expanding our reach to international customers and will announce any updates on our website and social media channels.